MACHSPEED WIRELESS CUSTOMER AGREEMENT
This Machspeed Wireless
Internet Customer Agreement ("Agreement") is entered into between Machspeed
Wireless ( aka "MWI" or "we"), having an office at:
40 W. Mjll St. Porterville, Ca. and the customer designated on the Work Order (
aka "Customer" or "you"). The parties agree to the following:
TERMS AND CONDITIONS
1. INSTALLATION.
1.1 You authorize MWI or its authorized contractors to install a customer
premise unit, Antenna, Radio, Wiring and other equipment as needed
("Equipment"), at the address you provide ("Premises") for Machspeed Wireless
Internet service ("Services").
1.2 To provide the Services, MWI is required to complete the installation of
various equipment ("RF Installation") at the Premises. The standard RF
Installation includes but is not limited to the installation of the antenna,
2.4ghz or 5ghz radio transceiver and RJ45 down cable (" Equipment") by the most
direct path to your computer. Any custom installation work that you request,
including placing cable under carpet, through cabinets, through interior walls
or inside molding, may require an additional charge. MWI will not be liable for
any alterations to Premises that result from the installation or removal of
Equipment, including but not limited to, any holes in walls, cable wiring or
antenna mounting brackets.
2. SERVICES.
2.1 MWI will provide the Services to you subject to the terms and conditions of
this Agreement
2.2 You represent and warrant to MWI that you are at least 18 years of age and
verify and acknowledge that the Services are being installed with your
permission in your home, business, or designated location.
2.3 MWI may revise, modify or discontinue at any time any or all aspects of the
Services, including but not limited to the Service, Equipment prices, and any
terms and conditions in this agreement.
2.4 You must install, operate, and maintain any hardware or software not
provided by MWI ("Customer provided"). You agree that MWI is not responsible for
the information transmitted or received on any hardware or software provided by
you.
2.5 You will ensure that any hardware or software you provide is compatible with
the Services. If this hardware or software impairs your use of the Services, you
will continue to pay MWI for the Services. If MWI notifies you that hardware or
software provided by you impairs or is likely to impair the Services, you agree
to immediately eliminate the impairment. MWI may suspend the Services until the
impairment is corrected. At your request, MWI may troubleshoot difficulties
caused by hardware or software provided by you at MWI's then current standard
prices.
2.6 MWI is not liable if any changes in the services that may cause any hardware
or software provided by you to become obsolete, require alteration, or affect
performance of the hardware or software.
2.7 To prepare for Services you will:
2.7.1. At your expense, prepare your site(s) to comply with MWI's installation
and maintenance specifications;
2.7.2. Pay MWI any applicable charges to relocate any installed Services;
2.7.3. Provide MWI and its suppliers reasonable access to Premises to perform
any required repair, maintenance, installation , and retrieval of equipment.
2.7.4. Be responsible for cabling that connects equipment not provided by MWI
for the Services.
2.8 You acknowledge and agree that you are not purchasing the Equipment and in
the event you terminate the Services, MWI will have the right, but not the
obligation remove the Equipment from the Premises.
3. TERM AND TERMINATION; TERMINATION FEE.
This Agreement will have a term ("Term") as designated on the Work Order. At the
end of the Agreement's initial term, this Agreement will automatically renew for
successive one month periods ("Renewal Terms") unless either party provides the
other party written notice of its intent not to renew at least 15 days before
the end of the current term. If you terminate this Agreement before the end of
the Term or Renewal Term, you agree to pay to MWI a termination fee equal to MRC
multiplied by the number of months remaining at the time of termination. Upon
termination of this Agreement, you will not attempt to utilize the Equipment to
connect to connect to any other service, or otherwise utilize the equipment or
assist any third party to connect to or utilize the Services.
4. PAYMENT TERMS.
4.1 You agree to pay for the Setup and Services and all other charges described
in this Agreement, including the Work Order, and to comply with all of the terms
and conditions of this Agreement. You will pay MWI's invoice(s) in U.S. currency
by the invoice due date. You
will pay any applicable sales, use, excise and like taxes that are stated
separately on each invoice. If you fail to pay all valid charges for the
Services when due, MWI may charge you interest on those charges equal to the
lesser of 1˝% per month or the maximum rate allowed by by law.
4.2 If you agree to pay for the Setup and the Services by the use of a valid
credit card, provided that MWI may elect to implement new payment policies, in
its sole discretion at any time. You agree that all Service Charges, and if
applicable, late fees, reconnection charges and all applicable fees and other
taxes will be collected automatically through the existing method of payment.
4.3 If you fail to pay any amounts owing to MWI within 30 days, MWI will have
the absolute right to disconnect the services without notice. Upon
disconnection, you agree to immediately pay all amounts owing to MWI.
4.4 You may in good faith withhold payment of any disputed charges. You agree to
pay all undisputed charges. A charge is not "disputed" until you provide MWI
with written explanation of the disputed charge. You agree to cooperate with MWI
to resolve any disputed charge expeditiously. If MWI in good faith determines
that the disputed charges are indeed valid, you agree to pay the charges within
10 days after being notified of this determination by MWI.
4.5 MWI will have the right to convert the monthly Service Charge to a usage
based billing system ("Usage Based Billing") by delivering to you a written
notice or electronic mail that MWI intends to commence usage based billing.
4.7 Subject to availability, MWI may offer to you additional services, subject
to terms and conditions of MWI's current price list.
5. SERVICE INTERRUPTIONS.
5.1 Although MWI will make commercially reasonable efforts to maintain the
Services, you may experience service interruptions. MWI assumes no
responsibility or liability for interruption of the Services, whether due to
(without limiting the generality of the foregoing):
5.1.1. Failure or of any part of the Services for any reason, whether related to
hardware, software, wiring or any other equipment;
5.1.2. Interruptions due to periodic testing or system alterations, including
modifications to Equipment;
5.1.3. Power failures, riots, civil unrest, acts of war, or acts of God,
including hurricanes, floods, ice, wind, lightning, and accidents; or
5.1.4. Regulations, orders, decisions or acts of any lawfully constituted
authority or court.
6. SERVICE AND REPAIRS; LIMITED WARRANTY.
6.1 MWI assumes no responsibility and is not responsible for the operation,
maintenance, or repairs of your computers or existing wiring or other equipment.
6.2 If MWI damages or causes to be damaged customers Premises during the
Services' installation, maintenance or equipment retrieval , MWI will compensate
the owner of Premises for reasonable, actual and documented costs of necessary
repair, not to exceed
$200.
7. ACCEPTABLE USE POLICY.
7.1 When you use the Services for Internet access, you must protect the MWI
network by either disabling or password protecting file and print sharing on
your computer(s) or have a firewall solution that prohibits unauthorized access
to your computer. When using the Service, you may
not:
7.1.1 Restrict or inhibit any other user from using the Internet;
7.1.2 Post or transmit any unlawful, threatening, abusive, libelous, defamatory,
vulgar, obscene, indecent, profane, hateful, bigoted or otherwise objectionable
information of any kind, including without limitation any transmissions,
constituting or encouraging, conduct that would constitute a criminal offense,
give rise to civil liability, or otherwise violate any local, state, national or
international law, including without limitation US export control laws and
regulations;
7.1.3 Post or transmit any information or software that contains a virus, trojan
horse, worm or other harmful component;
7.1.4 Post, publish, transmit, reproduce, distribute or in any way exploit any
information, software or other material obtained through Services for commercial
purposes;
7.1.5 Upload, post, publish, transmit, reproduce, or distribute in any way,
information, software or other materials, or other proprietary right, or
derivative works without obtaining permission of the copyright owner or right
holder;
7.1.6 Upload, post, publish, reproduce, transmit or distribute in any way any
component of the Services or derivative works, as Services are copyrighted as a
collective work under US copyright laws;
7.1.7 Remove or alter copyright management information including, without
limitation, name or identification information of the author or owner, copyright
note or terms & conditions for use of a work;
7.1.8 Avoid, bypass, remove, deactivate or circumvent by any means, any process
or system such as copy protection systems that are intended to protect the
rights of a copyright owner;
7.1.9 Send unsolicited e-mail that causes complaints from the recipients of the unsolicited e-mail;
7.1.10 Send large quantities of unwanted or unsolicited e-mail to individual e-mail accounts (also known as "spamming" or "mailbombing");
7.1.11 Make any unauthorized attempt to gain access to any account or computer resource not belonging to that user
7.1.12 Attempting to send e-mail or newsgroup articles or postings using a name or address of someone other than yourself, attempting to impersonate any person or using forged headers or other identifying information.
7.1.13 Engage in conduct which interferes with MWI's ability to provide the Services or interferes with the rights of others including, but not limited to hacking, circumvention of user authentication or security of any host network, or account, "denial of service" attacks (port scans, flooding of networks, deliberate overload attempts, etc.);
7.1.14 Attempting to probe the security of the MWI or any other network for any purpose whatsoever by the use of packet sniffers, siphons, decoders or other methods;
7.1.15 Obtain or attempt to obtain Services by any means or device with intent to avoid payment;
7.1.16 Unauthorized access, alteration, destruction, or any attempt, of any information of any MWI customers or end-users by any means or device;
7.1.17 Use MWI's products and services to interfere with the use of the MWI network by other customers or authorized users;
7.1.18 Violate the law or
aid another in any unlawful act;
7.1.19 Resell the Services or any other MWI service to any third parties without
prior express written consent from MWI;
7.1.20 Engage in any commercial or business activities using a residential
account without prior express written consent from MWI;
7.1.21. Run programs or servers that provide network services to others through
the Services which includes, but is not limited to, web hosting, multi-user
interactive forums, game servers, operating an internal mail/http/ftp/irc/dhcp
server to serve external connections or support multiuser interactive forums;
7.2 You are responsible for ensuring that your usage of the Services does not
improperly restrict, degrade or adversely affect any other user's use of the
Services, nor represent, in MWIs sole judgment, an unusually large burden on the
network itself. You must comply with the then current bandwidth, data storage
and other limitations on the Services. If MWI determines that your account is
exceeding the bandwidth limits, you will be notified by e-mail. If the excess
use continues for more than 10 days, the Services may be suspended or
terminated. If excessive bandwidth utilization is determined by MWI to adversely
affect MWI's ability to provide the Services for its other customers, immediate
action may be taken to alleviate the problem. In such event, you will be
notified by e-mail or phone as soon as practicable.
7.3 Except for information, products or services clearly identified as being
supplied by MWI, MWI does not operate or control any information, products or
services on the Internet.
7.4 The Internet contains unedited materials that may be offensive or
objectionable to you. You access these materials at your own risk. MWI has no
control over and accepts no responsibility for these materials. Customer may
wish to utilize software designed to limit access to certain material on the
Internet.
7.5 IF AT ANY POINT IN TIME MWI DISCOVERS THAT THE CUSTOMER IS 'SHARING' THEIR
NETWORK CONNECTION, WITHOUT THE EXPRESS PERMISSION OF MWI, THEN THE CUSTOMER
WILL BE SUBJECTED TO A $5,000.00 FINE PLUS ANY LEGAL FEES.
7.6 YOU UNDERSTAND THAT YOU MAY BE HELD LIABLE BOTH UNDER CIVIL AND CRIMINAL LAW
FOR INFRINGEMENTS OF THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS. YOU MAY BE HELD
LIABLE FOR ALL ACTUAL DAMAGES AND PROFITS, ATTORNEY'S FEES, COSTS, OR THE COURT
MAY AWARD STATUTORY DAMAGES UNDER THE COPYRIGHT ACT. CRIMINAL LIABILITY CAN ALSO
INCLUDE FINES AND IMPRISONMENT.
7.7 MWI may take any action it deems appropriate without notice to protect the
Services and its facilities for provision of the Services. If MWI denies you
access to the Services pursuant to this Section, you will have no right: (I) to
access through MWI any materials stored on the Internet, or (ii) to access third
party services, merchandise or information on the Internet through MWI, and MWI
will have no responsibility to notify any third-party providers of services,
merchandise or information nor any responsibility to any consequences resulting
from lack of notification.
7.8 MWI has no obligation to monitor the Services. You agree that MWI has the
right to monitor the Services electronically from time to time, and you consent
to MWI's access, use and disclosure of any information as necessary to satisfy
any law, regulation or other
governmental request, to operate the Services properly, to improve the Services,
or to protect itself or its customers. MWI reserves the right to refuse or to
remove any information or materials, in whole or in part, that in its sole
discretion are unacceptable, undesirable, or in violation of this Agreement.
7.9 If you wish to make purchases on the Internet, you may be asked by the
merchant or service provider from whom you are making the purchase to supply
certain information, including credit card or other payment mechanism
information. You agree that all information you provide any merchant or
information or service provider on the Internet for the purposes of making
purchases will be accurate, complete and current. The merchants and information
and service providers offering merchandise, information and services on the
Internet set their own prices and may change prices or institute new prices at
any time. You agree to pay all charges incurred by users of your account and
credit card or other payment mechanism at the prices in effect when the charges
are incurred. You also will be
responsible for paying any applicable taxes relating to purchases on the
Internet.
Section 8. USE OF PERSONAL IDENTIFIABLE INFORMATION.
8.1 You understand and agree that MWI's network gathers information about
Internet usage such as the sites visited, session lengths, bit rates and number
of messages and bytes passed. MWI uses this information in the aggregate. MWI
may share this aggregated information with other parties from time to time. MWI
will not use or disclose any personal identifiable information regarding
Internet usage unless compelled by a court order or subpoena or You consent to
the use or disclosure or to protect MWI's Services and facilities.
Section 9. LIABILITY AND INDEMNIFICATION.
9.1 MWI AND ITS SUBCONTRACTORS WILL NOT BE LIABLE FOR ANY LOSS OF DATA OR DAMAGE
TO HARDWARE THAT OCCURS DURING INSTALLATION OF OR ANY SUBSEQUENT SERVICE
PERFORMED ON YOUR COMPUTER IN SUPPORT OF THE SERVICES. YOU AGREE THAT IT IS YOUR
RESPONSIBILITY TO COMPLETELY BACKUP YOUR COMPUTER BEFORE INSTALLATION. YOU
FURTHER AGREE THAT MWI OR ITS SUBCONTRACTORS ARE NOT RESPONSIBLE FOR ANY
PROBLEMS WITH YOUR COMPUTER AFTER INSTALLATION OF OR ANY SUBSEQUENT SERVICE
PERFORMED ON YOUR COMPUTER IN SUPPORT OF THE SERVICES.
9.2 MWI is not liable in contract or tort for unauthorized access by a non-MWI
individual or entity to customer's transmission facilities or customer premise
equipment, or for unauthorized access to, or alteration, theft, or destruction
of customer's data files, programs or other information through accident,
wrongful means or any other cause.
9.3 YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY AND ALL LOSS OR DAMAGES RESULTING
FROM ANY CAUSE, INCLUDING MWI'S OR ITS SUBCONTRACTOR'S NEGLIGENCE, WILL BE A
REFUND OF ANY SERVICES, CHARGES AND FEES PAID TO MWI UP TO THE TIME THE DAMAGE
IS DISCOVERED. NEITHER MWI NOR ITS SUBCONTRACTORS WILL BE LIABLE FOR ANY
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR
PERSONAL INJURY, DAMAGES TO PROPERTY, OR LOSS OF BUSINESS.
9.4 THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT
WARRANTIES OF ANY KIND. ANY WARRANTIES UNDER THIS AGREEMENT ARE EXCLUSIVE AND
ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING
BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR USE FOR
PARTICULAR PURPOSE OF WARRANTIES OF NON-INFRINGEMENT. NO MWI ADVICE OR
INFORMATION GIVEN WILL CREATE A WARRANTY. NEITHER MWI NOR ITS AFFILIATES WARRANT
THAT SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY INFORMATION,
SOFTWARE OR OTHER MATERIAL ACCESSIBLE ON SERVICES ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS.
9.5 IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND
USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES AND OTHER INFORMATION, AND THE
QUALITY AND MERCHANTABILITY OF ALL MERCHANDISE, PROVIDED THROUGH SERVICES OR ON
THE INTERNET GENERALLY. MWI, ITS AFFILIATES OR ITS SUBCONTRACTORS WILL NOT BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES THAT RESULT FROM YOUR USE OF OR INABILITY TO USE SERVICES OR TO ACCESS
THE INTERNET OR YOUR RELIANCE ON OR USE OF OFFERS, CLAIMS, REPRESENTATIONS,
PROMOTIONS AND TRANSACTIONS, INFORMATION, SERVICES OR MERCHANDISE PROVIDED ON OR
THROUGH THE INTERNET OR INTERNET SERVICES, OR
THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS,
DEFECTS, DELAYS IN OPERATION, TRANSMISSION OR ANY FAILURE OF PERFORMANCE.
9.6 You agree that you will properly use the Services and will not, nor will it
permit or assist others to, use the Services for any purpose other than their
intended purpose, fail to maintain a suitable environment according to the
manufacturer's specifications, or tamper with the Services. If you fail to
comply with this Section, you will release MWI from all liabilities or
obligations (including any warranty or indemnity obligation) to you under this
Agreement and you will pay MWI all costs or damages MWI incurs. If any person
not a party to this Agreement makes any claim against MWI, its affiliates or its
subcontractors, relating to Equipment or the Services that are the subjects of
this Agreement, or arising out of the use of the Equipment or the Services by
you or an authorized user of your account, including the placement or
transmission of any message, information, software or other materials on the
Internet, you agree to indemnify and hold MWI, its affiliates and subcontractors
harmless from any and all such claims and lawsuits, including the payment of all
damages, expenses, costs and reasonable attorney's fees.
9.7 The limitations on liability and indemnification provisions expressed in
this Agreement will inure to the benefit of and apply to MWI's parent,
subsidiary and affiliated companies, and to any subcontractors performing work
on MWI's behalf.
9.8 This Section 9 will survive any termination of this Agreement.
Section 10. MISCELLANEOUS.
10.1 You agree to notify MWI in writing of any change of occupancy or ownership
or tenancy. If you vacate the Premises, this Agreement will be subject to
termination and MWI will have the right to disconnect the Services.
10.2 You warrant that you own the Premises to which Services will be provided,
or you have obtained the valid consent of the owner for any necessary changes to
the Premises or with the Premises wiring that arise out of the installation,
maintenance, repair and removal of Equipment. In addition, Customer has reviewed
any restrictive covenants or homeowners restrictions ("Restrictions") to confirm
that Customer may place an antenna on the Premises. If it is later determined
that the installation of the RF Equipment violates any Restrictions or that
Customer failed to obtain appropriate permission, MWI may immediately terminate
this Agreement and discontinue the Services. Customer agrees to hold harmless
MWI for any damages or losses caused by your (I) failure to comply with the
Restrictions or (ii) failure to secure appropriate permission. MWI may in its
discretion, require evidence that Customer has obtained appropriate permission.
10.3 You agree that you
will not permit or assist others to abuse or fraudulently use the Services,
including, but not limited to, unauthorized or attempted access, alteration, or
destruction of another MWI customer's information, or using the Services that
cause interference with another customer's or authorized user's use of the MWI
network. Illegal and unauthorized attachments to its facilities are costly to
MWI and may create interference and a degradation of the Services to other
customers. MWI will be obligated to seek legal redress and assist in the
criminal prosecution in matters involving illegal and unauthorized connections
and attachments and injury to its wiring or facilities.
10.4 MWI's failure to enforce strict performance of any provision of this
Agreement will not be construed as a waiver of any provision or right. Neither
the course of conduct between parties nor trade practice will act to modify any
provision of this Agreement.
10.5 This Agreement will be
governed by applicable federal laws and regulations and the laws of California
excluding choice of law principles.
10.6 MWI will assign to you an Internet Protocol address You acknowledge that
the IP Address is assigned to you by MWI is the only IP for your use on the MWI
network if you wish to run multiple computers you will need a personal router
running a dhcp server. MWI reserves the right at its sole discretion to change
the IP Address assignment scheme at any time during the Term of this Agreement
without prior notice and without liability. MWI will use reasonable efforts to
avoid any disruption to you resulting from any renumbering requirement by
notifying you via email before the change.
10.7 With e-mail notification, MWI reserves the right to charge for customer
calls into technical support or for on-site technical support.
10.8 Additional services may be offered as available and may be subject to
service specific terms and conditions and pricing.
10.9 Subject to availability, MWI will support and charge for the connectivity
of multiple computers to a single connection. MWI may install wiring for
additional computers, setup a hub purchased from MWI, and configure computers
for Internet connectivity. MWI will not support file and print sharing or other
local area network functionality.
10.10 In accepting this Agreement, you are not relying on any representations or
promises not in this Agreement. When signed by the parties, this Agreement
together with the Work Order will constitute the parties' entire understanding
regarding Equipment and the Services; and supersedes all agreements or
discussions, oral or written, regarding the Equipment and the Services, unless
explicitly in this Agreement.
10.11 MWI is an independent
contractor under this Agreement. The parties' relationship and this Agreement
will not constitute or create an association, joint venture, partnership, or
other form of legal entity or business enterprise between the parties, their
agents, employees or affiliates.
10.12 If either party fails to enforce any right or remedy under this Agreement,
that failure is not a waiver of the right or remedy for any other breach or
failure by the other party.
10.13 This Agreement's benefits do not extend to any third party, unless
expressly stated in this Agreement. MWI may assign this Agreement without your
prior written consent if: (I) the assignment is to a successor in interest, by
merger, operation of law, or by assignment, purchase, or otherwise of MWI's
entire business, or (ii) the assignment is to the parent, affiliate or
subsidiary of MWI.
10.14 Neither party will
use the name, service marks, trademarks, or trade secrets of the other party or
any of its affiliates for any purpose.
10.15 MWI may modify this Agreement at any time. Notice to you will consist of
updating the Terms and Conditions by sending an e-mail to your primary MWI
Services address.
10.16 You grant to MWI or any appointed subcontractors an irrevocable license to
enter into or onto your Premises during normal business hours, Monday through
Saturday, in order to install, repair, replace or remove Equipment. This license
will survive termination or cancellation of this Agreement and will run with the
land and insure to the parties' successors and assigns.
10.17 If You change your address, You will notify MWI in writing of your new
address before the move and You will remain liable for all of its obligations
under this Agreement. You agree to pay the standard MWI transfer charges plus
any additional payments required for installation of Equipment at Customer's new
location.
10.18 There will be a contract agreement effective from installation date; if for any reason the contract is terminated before the commitment has been fulfilled, the remaining months of the contract will be billed at your contracted rate for the remainder of the contract term.
10.19 The rate for Basic installation is $150.00, plus first month of your contracts monthly rate prorated for remaining days in the month (Basic installation consists of one computer connection). All Equipment remains the property of Machspeed Wireless and must be returned when service is terminated. If all equipment is not returned in good working order there will be a $250.00 charge for the equipment.
10.20 Additional charges apply if Special Mounts, hub, router, amplifier,
Hi-Power Antenna or additional cabling is needed for a specific installation and
is not considered a basic install. You will be charged at the rate of $25.00 per
hour for the first hour and $7.50 per 15 minutes thereafter. Additional charges
include but are not limited to, networking additional computers, router
configuration, or Internet or PC training.
11.0 Indemnification: Customer shall indemnify and hold harmless MWI, along with its agents, contractors or others retained by Customers ("Indemnitees"), from and against any and all liabilities, obligations, claims, causes of action, fines, penalties, losses, costs, expenses (including court costs and reasonable attorney's fees), damages, injuries, of any kind, (individually and collectively "Liabilities"), including but not limited to, Liabilities as a result of (a) injury to or death of any person; (b) damage to or loss or destruction of any property, including any claims arising out of or resulting from or in connection with this Agreement or the performance of or failure to perform and directly or indirectly caused, in whole or part, by acts of omissions, negligent or otherwise, of Customers, its agents, end users, contractors or others retained by Customer, except to the extent MWI’s willful misconduct is the sole proximate cause of the Liabilities.